000 -LEADER |
fixed length control field |
01093nam a2200301 a 4500 |
001 - CONTROL NUMBER |
control field |
5129 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
Unicoc |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20140729134609.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
070418s2007 ck a gr 00010 spa d |
015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
National bibliography number |
ck-2007-xxxx |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9789586485029 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
CO-BoBLA |
Language of cataloging |
spa |
Transcribing agency |
CO-BoBLA |
041 0# - LANGUAGE CODE |
Language code of text/sound track or separate title |
spa |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.562 R49s 2007 |
Edition number |
21 ed. |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Riveros Silva, Pablo Emilio. |
245 10 - TITLE STATEMENT |
Title |
Sistema de gestión de calidad del servicio : |
Remainder of title |
Sea líder en mercados altamente competidos. / |
Statement of responsibility, etc |
Pablo Emilio Riveros Silva. |
250 ## - EDITION STATEMENT |
Edition statement |
3a. ed. |
260 3# - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
Bogotá (Colombia): |
Name of publisher, distributor, etc |
Ecoe Ediciones, |
Date of publication, distribution, etc |
2007. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xii, 340 p. : |
Other physical details |
il. ; |
Dimensions |
24 cm. |
440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
Title |
Textos universitarios. |
Name of part/section of a work |
Administración |
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Calidad total en administración. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Control de calidad. |
650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Relaciones con los clientes. |
650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Aseguramiento de la calidad. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Libro |
949 ## - LOCAL PROCESSING INFORMATION (OCLC) |
a |
c |
b |
n |