Part I Building a Strategic Framework to Analyze Supply Chains : Chapter 1. Understanding the supply chain. -- What Is a Supply Chain? . -- Decision Phases in a Supply Chain. -- Process Views of a Supply Chain. -- Examples of Supply Chains. -- Developing Skills for Your Career. -- Chapter 2. Achieving strategic fit in a supply chain. -- Competitive and Supply Chain Strategies. -- How is Strategic Fit Achieved? . -- Supply Chain Levers to Deal with Uncertainty. -- Expanding Strategic Scope. -- CASE STUDY: The Demise of Blockbuster. -- Chapter 3 Supply Chain Drivers And Metrics. -- Financial Measures of Performance. -- A Framework for Supply Chain Decisions. -- CASE STUDY: Seven-Eleven Japan Co. . -- CASE STUDY: Financial Statements for Walmart Stores Inc. and Macy’s Inc. . -- Part II Designing the Supply Chain Network : Chapter 4 Designing Distribution Networks And Applications To Omni-Channel Retailing. -- Factors Affecting Distribution Network Design in the Supply Chain. -- Design Options for a Distribution Network. -- Online Sales and Omni-Channel Retailing. -- CASE STUDY: Blue Nile and Diamond Retailing. -- Chapter 5 Network Design In The Supply Chain. -- The Role of Network Design in the Supply Chain. -- Factors Influencing Network Design Decisions. -- Framework for Network Design Decisions. -- Models for Designing a Regional Network Configuration. -- Models for Identifying Potential Sites in a Region. -- Models for Demand Allocation and Plant Location. -- CASE STUDY: Designing the Production Network at CoolWipes. -- CASE STUDY: Managing a Merger at Lightning Networks. -- Chapter 6 Designing Global Supply Chain Networks. -- The Impact of Globalization on Supply Chain Networks. -- Risk Management in Global Supply Chains. -- Evaluating Network Design Decisions using Decision Trees. -- To Onshore or To Offshore: The Value of Flexibility in a Supply Chain Under Uncertainty. -- CASE STUDY: BioPharma, Inc. . -- CASE STUDY: Global Supply Design for the Future: Nokia. -- Part III Planning and Coordinating Demand and Supply in a Supply Chain : Chapter 7 Demand Forecasting In A Supply Chain. -- The Role of Forecasting in a Supply Chain. -- Components of a Forecast and Forecasting Methods. -- Time-Series Forecasting Methods. -- Measures of Forecast Error. -- Building Forecasting Models using Excel. -- CASE STUDY: Specialty Packaging Corporation. -- Chapter 8 Aggregate Planning In A Supply Chain. -- Aggregate Planning and its Role in a Supply Chain. -- The Basic Tradeoffs in Aggregate Planning. -- Aggregate Planning using Linear Programming. -- Aggregate Planning in Excel. -- CASE STUDY: Kloss Planters and Harvesters. -- CASE STUDY: Smartphone Production at QuickTronics. -- Chapter 9 Sales And Operations Planning In A Supply Chain. -- Responding to Predictable Variability in the Supply Chain. -- Sales and Operations Planning at Red Tomato. -- CASE STUDY: Mintendo Game Girl. -- CASE STUDY: Promotion Challenges at Gulmarg Skis. -- Chapter 10 Coordination In A Supply Chain. -- Lack of Supply Chain Coordination and its Impact on Performance. -- Obstacles to Coordination in a Supply Chain. -- Managerial Levers to Improve Coordination. -- Some Practical Approaches to Improve Supply Chain Coordination. -- Part IV Planning and Managing Inventories in a Supply Chain: Chapter 11 Managing Economies Of Scale In A Supply Chain Cycle Inventory. -- The Role of Cycle Inventory in a Supply Chain. -- Economies of Scale to Exploit Fixed Costs. -- Aggregating Multiple Products in a Single Order. -- Economies of Scale to Exploit Quantity Discounts. -- Why do Suppliers offer Quantity Discounts? . -- Short-Term Discounting: Trade Promotions. -- Managing Multiechelon Cycle Inventory. -- Managerial Levers to Reduce Cycle Inventory. -- CASE STUDY: Delivery Strategy at MoonChem. -- CASE STUDY: Pricing and Delivery at NAN. -- Appendix 11A: Economic Order Quantity. -- Chapter 12 Managing Uncertainty In A Supply Chain Safety Inventory. -- The Role of Safety Inventory in a Supply Chain. -- Factors Affecting the Level of Safety Inventory. -- Determining the Appropriate Level of Safety Inventory. -- Impact of Supply Uncertainty on Safety Inventory. -- Impact of Aggregation on Safety Inventory. -- Impact of Replenishment Policies on Safety Inventory. -- Managing Safety Inventory in a Multiechelon Supply Chain. -- Managerial Levers to Reduce Safety Inventory. -- CASE STUDY: Managing Inventories at ALKO Inc. . -- CASE STUDY: Should Packing Be Postponed to the DC? . -- Appendix 12A: The Normal Distribution. -- Appendix 12B: The Normal Distribution in Excel. -- Appendix 12C: Expected Shortage per Replenishment Cycle. -- Appendix 12D: Evaluating Safety Inventory For Slow-Moving Items. -- Chapter 13 Linking Product Availability To Profits. -- Factors Affecting the Desired Level of Product Availability. -- Evaluating the Optimal Level of Product Availability. -- Basic Managerial Levers to Improve Supply Chain Profitability. -- The Value of Speed in a Seasonal Supply Chain. -- The Value of Postponement in a Seasonal Supply Chain. -- Setting Product Availability for Multiple Products under Capacity Constraints. -- CASE STUDY: The Need for Speed at Winner Apparel. -- Appendix 13A: Optimal Level of Product Availability. -- Appendix 13B: An Intermediate Evaluation. -- Appendix 13C: Expected Profit from an Order. -- Appendix 13D: Expected Overstock from an Order. -- Appendix 13E: Expected Understock from an Order. -- Appendix 13F: Simulation using Spreadsheets. -- Part V Designing and Planning Transportation Networks : Chapter 14 Transportation In A Supply Chain. -- Transportation Modes and their Role in a Supply Chain. -- Transportation Infrastructure and Policies. -- Design Options for a Transportation Network. -- Mumbai Dabbawalas: A Successful Same Day Delivery Network. -- Trade-Offs in Transportation Design. -- Tailored Transportation. -- CASE STUDY: Designing a Sustainable Distribution Network for Euro-Grain. -- CASE STUDY: The Future of Same-Day Delivery: Same as the Past? . -- CASE STUDY: Selecting Transportation Modes for China Imports. -- Part VI Managing Cross-Functional Drivers in a Supply Chain : Chapter 15 Sourcing Decisions In A Supply Chain. -- The Sourcing Decision in a Supply Chain. -- Total Cost of Ownership. -- Designing a Sourcing Portfolio: Tailored Sourcing. -- The Impact of Incentives on Third-Party Behavior. -- Sharing Risk and Reward in the Supply Chain. -- CASE STUDY: Polaris Industries Inc. . -- Chapter 16 Pricing And Revenue Management In A Supply Chain. -- The Role of Pricing and Revenue Management in a Supply Chain. -- Differential Pricing for Multiple Customer Segments. -- Dynamic Pricing and Overbooking for Perishable Assets. -- Discounting and Peak Pricing for Seasonal Demand. -- Constructing a Portfolio of Bulk Contracts and Spot Buying. -- Some Practical Challenges When using Revenue Management. -- CASE STUDY: To Savor or to Groupon? . -- Chapter 17 Sustainability And The Supply Chain. -- The Role of Sustainability in a Supply Chain. -- The Tragedy of the Commons. -- Key Pillars of Corporate Social Responsibility. -- Sustainability and Supply Chain Drivers. -- The Role of Incentives and Regulation for Sustainability. -- Part VII Additional Chapter : Chapter A Information Technology In A Supply Chain. -- The Role of IT in a Supply Chain. -- The Supply Chain IT Framework. -- The Future of IT in the Supply Chain. -- Risk Management in IT.

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